Ilfracombe House Hotel - Southend on Sea
9-13, Wilson Road
Southend-on-Sea, Essex, SS1 1HG
Tel: 01702 351000, Fax: 01702393989
email: info@ilfracombehotel.co.uk
Security: Secure booking on line
The Ilfracombe House Hotel is proud to be in partnership with the biggest Hotel Booking Directory in UK - Booking.com and the New Vision Group (which includes visitSouthend.co.uk, visitEssex.com, roomcheck.co.uk etc), one of the UK's longest established tourism technology suppliers. They both provide custom designed technology solutions to UK tourism businesses and organisations, including destination management organisations, tourist boards, hotels, guesthouses, attractions and tourist information centres. Booking.com are committed to protecting your privacy and they take their responsibilities regarding the security of your credit card information very seriously.
Active Hotels Ltd., their marketing and technology partners, provide the online booking capability. When making a booking, your credit card information is sent to Active Hotels Ltd via their secure server. They use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the internet.
Your credit card information is then held in Active Hotels' secure database for a period of time to allow them to process your booking. Your credit card data will be held no longer than 30 days after the end of the month of your departure from our hotel. To prevent unauthorised access and use of your information, they follow strict security procedures in the storage and disclosure of your information, as required by the UK Data Protection Acts of 1984 and 1998. Your credit card information can only be exchanged between you, Active Hotels Ltd, and Ilfracombe House Hotel.
Our Privacy Policy
We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.
When Booking
- We require certain information to allow us to process your hotel booking and notify you of the booking confirmation. When you book, we need to know your name, address and email address, as well as your credit or debit card number and expiry date.
- We ask for your telephone number so that both an Active Hotels' customer support representative and ourselves can contact you if there is a question concerning your reservation.
Special offers
- From time to time we may have special deals that may be of interest to you. To be able to get the special offers you need to phone our reception and mention what is available on our special offers page. We also do special offers for long term bookings so call us at any time if a long booking is required and we will be able to arrange a discount where availability allows. Check out our current SPECIAL OFFERS.
How to book Our instant, online booking service is fast, convenient and secure. We keep our availability up-to-the-minute so you can book your hotel online with complete confidence. You may book as many rooms as you like for any dates that you need. Once you have made your reservation, you will receive confirmation by email with our details and directions - all you need to do is turn up! BOOK ONLINE NOW!
Pet Policy
- Sorry, no pets are allowed in our hotel
Children
- Children upto and including the age of 1 stay free.
- Children over the age of 2 are charged as adults
Check In / Check Out
- You may check in from 14:00 hours onwards.
- You must check out by 11:00 hours.
- You may arrange with us for any early check in or late check out, a small fee may apply and subject to availability.
Payment - We accept
- American Express
- Diners Card
- Master Card
- Visa
- Maestro (Switch)
Cancellations
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Bookings must be cancelled 1 days in advance of your arrival date.
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In the event of a no show or a cancellation with less than 1 day notice prior to the date of arrival, an amount equivalent to one nights average cost of accommodation will be charged.
For online bookings via Booking.com:
If you need to cancel an online booking please go to the cancellation page. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation by email.
For online bookings via Laterooms.com:
Cancellations and amendments:
+44 (0) 844 774 2004
For online bookings via VisitSouthend.co.uk or VisitEssex.com:
Please ring the hotel directly on 01702351000 to amend or cancel a booking.
For over the phone bookings:
Please ring the hotel directly on 01702351000 or email us on info@ilfracombe-hotel.co.uk to amend or cancel a booking.
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